With the introduction of the new Aged Care Act, providers are now expected to demonstrate stronger governance, tighter oversight, and clear evidence that they are delivering safe, high-quality, rights-based care. The Act places greater emphasis on proactive aged care risk management, transparency, and continuous improvement, shifting compliance from a reactive process to a core operational responsibility.
Cloud-based platforms like Do Diligence have become essential for navigating these new expectations. This is particularly important as organisations balance daily care demands, workforce pressures, and increasingly complex reporting requirements.
1. Centralised, real-time oversight
Many providers still rely on paper forms, spreadsheets, or contractor emails to manage tasks and risk controls. Do Diligence consolidates all compliance and aged care risk management information into a single, user-friendly dashboard, giving leadership immediate visibility over:
- Scheduled and overdue tasks
- Risk assessments and inspections
- Facility maintenance and essential safety checks
- Audit findings and corrective actions
This real-time oversight supports the Act’s focus on governance, accountability, and the ability to demonstrate active management of care environments.
2. Automated compliance workflows
Aged care homes must now provide stronger evidence that they consistently maintain safe environments and proactively manage risks. Whether addressing water hygiene, infection control, equipment maintenance, or environmental safety, automated workflows ensure no requirement is missed. Staff receive prompts for:
- Routine checks (e.g., temperature monitoring, waterline flushing, facility inspections)
- Scheduled maintenance
- Corrective actions from audits
- Policy reviews and renewals
By reducing administrative burden, these workflows strengthen organisational aged care risk management, ensuring all care-critical tasks are completed on time, every time.
3. Clear audit trails and defensible evidence
The new Act introduces stronger regulatory powers, higher transparency expectations, and more rigorous auditing. Providers need to show, not just say, that compliance activities and risk management processes have been completed.
Do Diligence captures:
- Photos
- Digital signatures
- Timestamps
- Responsible staff member details
- Corrective action documentation
This generates a transparent and reliable audit trail, simplifying responses to external audits, internal reviews, and governance reporting.
4. Early identification of risk
With resident rights and safety at the centre of the new Act, providers must demonstrate proactive aged care risk management. The platform identifies patterns such as:
- Repeated missed checks
- Temperature anomalies in water systems
- Trends in incidents or hazards
- Delays in maintenance
This data-driven approach helps prevent small issues from escalating into compliance breaches or harm events.
5. Stronger communication and accountability
Aged care operations involve multiple teams, contractors, and external partners. Without a centralised system, communication breakdowns can lead to missed tasks or unclear responsibility.
Do Diligence supports collaboration and accountability by providing:
- Role-based task assignment
- Clear responsibility tracking
- Real-time updates
- Shared records across teams
This ensures teams are aligned with organisational goals and regulatory requirements, strengthening overall aged care risk management.
6. Supporting a culture of continuous improvement
The new Aged Care Act requires providers to demonstrate continuous improvement, not just compliance. Digital reporting and analytics make it easier to track performance trends, monitor initiatives, and measure progress over time.
This fosters a sustainable compliance culture, reinforces aged care risk management, and helps organisations meet and exceed regulatory expectations.
In summary
As providers adapt to the new Aged Care Act, aged care risk management software like Do Diligence becomes more than a convenience—it’s a strategic advantage. By simplifying governance, reducing administrative load, ensuring robust evidence, and supporting safer environments for residents, digital compliance tools help organisations meet obligations with confidence while embedding a culture of proactive risk management.
For more information please contact us via email or call 1300 73 93 73
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